Our home had hail damage from a storm that took place in June. The hail had damaged the roof, a piece of siding, fascia and downspout on one side.
It was an easy choice to hire The Window Store as they have worked on our home on two previous occasions – once to replace our windows, and a second time when lightning struck a tree in front of our house and blew pieces through some siding and one of the new windows.
Ron explained the process of working with our homeowner’s insurance company on our claim, obtaining permits and purchasing materials. He had a book showing us where they were ranked #56 in the nation for home remodelers according to Home Builders Magazine. This put them #1 in Minnesota. He also explained the Master Elite Warranty and process with GAF materials. He gave us samples of the Timberline American Harvest Architectural shingles from which to choose. Also, he explained that part of the benefit to the GAF roofing system is a Cobra Ridge Vent style ventilation instead of original turtle vents allowing for more even ventilation.
Upon installation day, we met the supervisors, Jim and George. Ron, the owner, came to check on the materials and crew right away in the morning and made sure we felt good about the construction process. Ron was on site throughout the roof tear off so that he could personally inspect the decking and work with the project supervisors regarding any alterations to the plan. Jim did the work on the fascia as well as the siding and went to get additional materials as we learned our roof had decking, not plywood and they had found several holes. (Side note, the decking was not noticeable until after the shingles were removed).
Jim and George were great! They worked with the roofing crew, found damage on the roof and quickly put a plan together. Jim did a great job replacing the siding that was needed as well as forming the fascia to match perfectly. Since we had decking for the roof, they explained why it would be good to replace the lowest edges of the roof to attach the new drip edge.
George led the roofing crew for majority of the day. It was easy to see that the crew worked well together and had been together for some time. The foreman of the crew did the patch work to damaged areas and tightened up other areas of the decking.
It was easy to see the respect that the crew and the supervisors had for each other. There was great cohesiveness, communication and focus. From the start, they took great precaution to protect what was left of our gardens (after the hail damage).
The supervisors answered all of our questions as well as gave some recommendations to paint the furnace pipe to match the roof. We bought the paint and he took care of the work. George was very proud of the work he and the crew did on the roof and for working for The Window Store.
The crew worked until late into the evening and did a great job cleaning up the yard from any debris. When I went to work the next morning, it was very noticeable how well the patio and garage had been swept. Jim came back the next morning to finish a small detail and double check the cleanliness of the yard as well as to answer any questions.
Again, what an experience! This was our third time using The Window Store and it was just as great as the first.